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Supply Box 2016 FAQs

Posted by on Jun 27, 2016 in Back to School, Stores | 0 comments


Supply Box FAQ


1.) Why is my child’s school not listed online?

Knowledge Tree builds Supply Boxes based on Supply Lists provided by your school. If your school is not listed, then we were not asked to assemble the box. Knowledge Tree does, however, offer a Supply List Program where you can email the store manager your student’s supply list and that store will pull the items for you. We will only be able to pull item that we have in stock for your pickup. This shopping service is offered at all 5 Knowledge Tree stores.

Germantown – mrobinson@theknowledgetree.com

Horn Lake – HLStoreManager@theknowledgetree.com

Summer Ave – SummerStoreManager@theknowledgetree.com

Cordova – wcstoremanager@theknowledgetree.com

Little Rock – lrstoremanager@theknowledgetree.com


2.) When will my child’s box be delivered?

Private Schools Supply Boxes will be delivered to your child’s school prior to the beginning of the school year.

DeSoto County Schools Supply Boxes ordered online will be available for pickup at our Horn Lake Store from 1-5pm on July 24th and 31st. If you wish for it to be delivered to your home (a shipping fee will be applied), boxes will be shipped the end of July.

Little Rock Supply boxes will be delivered to the Little Rock store location and can be picked up there. We will send out an email alerting when boxes are available for pickup.


3.) Will the supplies be labeled with my child’s name?

No, individual supplies included inside the Supply Boxes will not be labeled with the child’s name.


4.) What is included in the Supply Box?
All Supply Boxes are built to the teacher-approved school supply list provided to us by the schools.


5.) Can I purchase my Supply Box in store?
DeSoto County School Supply Boxes are the only Supply Boxes available for in-store purchase, and they are only available at the Horn Lake store location.


6.) Does the DeSoto County Supply Box process work the same as it did last year?
You can purchase your Supply Box online just like that year: http://www.theknowledgetree.com/prepacked-school-supplies/ Because of a change in the DeSoto County School District policies, DCS Supply Boxes cannot be delivered to schools this year. You have the choice between shipping your child’s supply box to your home or visiting our Horn Lake store from 1-5pm on either Sunday, July 24th or Sunday, July 31st for pick-up.


7.) How do I select “In-store pickup” for my Supply Box when ordering online?

Once you include your full shipping address, including zip code and phone number, all available shipping and pickup options will appear in the Shipping section. Please see below.2



8.) Can I specify supplies for my child’s box?
Boxes are created from the school’s specified supply list. Supplies can not be altered.

9.) My child is left handed and needs left hand scissors. How can I make sure my child gets left handed scissors?

The scissors provided in the boxes are for both left and right handed use.


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